Shipping & Returns Policy

SHIPPING

First of all, Major Key Physiques is super proud to offer FREE SHIPPING on ALL ORDERS with NO EXCEPTIONS! This is not something you will see many online retail companies offer but we have done it as a business decision to make sure you can experience any of our products you like, without an excuse not to!

Both DOMESTIC and INTERNATIONAL Major Key Physiques orders are shipped door-to-door via AUSTRALIA POST. Australia Post are the major carrier within Australia and offer complete tracking capabilities. We are proud to be partnered with them as our exclusive shipping provider and with that you can be sure that your parcel will arrive in the fastest, safest way.

All orders placed with Major Key Physiques are processed and dispatched within 48 hours of purchase.

Tracking advice and a copy of your tracking number will be sent to your nominated e-mail address or phone number once your order has been dispatched.

 

SHIPPING TIMES

Australia 1-4 Business Days
New Zealand 2-6 Business Days
Canada/USA/Mexico 2-6 Business Days
Asia/Oceania 3-8 Business Days
UK/Europe 3-8 Business Days
Rest of World 4-12 Business Days

 

RETURNS

First and foremost we recommend you choose your items carefully and make sure to double check the fit, colours and sizes before submitting your order.

However if you do make a mistake, you are eligible to return any FULL PRICED item to us within 30 days of purchase in exchange for store credit of equal value.

All items sold at a DISCOUNT are unfortunately unable to be returned unless there is a fault or an incorrect item has been provided by us.

If you are returning an item to us it must arrive in original, unworn condition including all tags and packaging. Please provide a copy of your order receipt.

In the event that an item is returned and is unable to be resold, we will be unable to process your return and will advise you of this.

The customer is responsible for paying the return postage costs and making sure the returned item arrives safely.

Once an item is received by us the return will be processed within 48 hours and a store credit sent to you via e-mail in the form of a discount code.


OVERSEAS CUSTOMS

Orders shipped outside of Australia may be subject to customs clearance procedures.

Import duty, customs fees and local sales taxes may be charged to you by the destination country’s authorities and Major Key Physiques is not liable for these.

We recommend you check these costs prior to submitting your order as some countries can have particularly high rates.


FAULTY OR INCORRECT ITEMS

Unfortunately mistakes happen. If you do receive a faulty or incorrect item please contact our customer service team as soon as possible and let us know. We will organise a replacement to be sent and the faulty or incorrect item to be returned at no cost to you.

Contact us here: customerservice@majorkeyphysiques.com